Company Service Policies & Client Agreement

We value your business and aim to provide a high-quality experience for every client. Please review our policies below, which are designed to ensure smooth scheduling, optimal results, and a professional environment for everyone.

📅 Appointments, Cancellations, & Late Arrivals

Cancellation Policy:

• We require a minimum of 24 hours' notice to cancel or reschedule your appointment.

• Cancellations made less than 24 hours before the scheduled time will incur a $10 fee.

No-Show Policy:

• If you fail to show up for your appointment without any prior notice, this is considered a No-Show.

• Clients who No-Show will be required to pay the full cost of the missed service before any future appointments can be booked.

Late Arrival Policy:

• If you anticipate being late, please notify us immediately.

• If you arrive more than 15-20 minutes late, your appointment may be shortened to avoid impacting the next client, or it may be cancelled entirely.

• In the event of a cancellation due to late arrival, you will be required to pay 50% of the total service cost.

• To rebook following a late cancellation, payment for the full service must be made in advance.

• Repeated late arrivals may result in the loss of future booking opportunities.

✨ Service Preparation & Maintenance

Makeup Requirement

• Please arrive at your appointment with the service area (lashes, brows, etc.) completely clean and free of makeup. This ensures the best possible results and protects our service time.

• A $5 fee may be added to your service if makeup removal is required.

Aftercare & Results

• You must adhere to all Aftercare Instructions provided by your technician. These instructions are crucial for maintaining the quality and longevity of your results.

• The technician is not responsible for poor retention, curl breakdown, or unsatisfactory results caused by:

• Failure to follow aftercare instructions.

• The use of oil-based products (makeup, skincare).

• Sleeping habits or environmental factors (e.g., heat, humidity).

Guarantees

• Due to variations in natural hair structure, client lifestyle, and environmental factors, we do not guarantee specific retention periods, curl longevity, or lamination results.

• We commit to using professional techniques and high-quality products to achieve the best possible outcome for you.

Refills & Maintenance

• For lash refill appointments, we require a minimum of 40% of the lash extensions to remain on each eye.

• If you arrive with less than 40% remaining, the service may be subject to a Full Set charge, at the discretion of the technician.

• Lash Lift and Brow Lamination results typically last 4–8 weeks, depending on your individual hair cycle and adherence to aftercare.

Children & Guests

• For the safety and relaxation of all clients, and to maintain a sanitary service environment, extra guests or children are not permitted in the service area during your appointment.

📸 Photos & Media Release

• We may take Before and After photos of the service area (limited to eyes and brows only) for documentation, quality control, and marketing purposes (including social media).

• By booking, you grant permission for this use. If you wish to opt out, you must clearly inform your technician before your appointment begins.

🔒 Client Privacy Policy

Your privacy is important to us. This policy outlines how we collect, use, and protect your personal information.

1. Collection of Information

We collect personal information when you book an appointment, which may include:

• Your name and contact details (phone, email).

• Appointment history.

• Payment information.

• Any additional information required to provide you with a safe and effective service (e.g., allergy information).

2. Use of Information

Your personal information is used exclusively for the following purposes:

• To schedule and manage your appointments.

• To process payments for services rendered.

• To send you appointment reminders and updates about our services.

• We require verbal approval before using any pictures, videos, or verbal communication for marketing or social media content.

3. Data Protection

We implement industry-standard security measures to protect your personal data from unauthorized access, alteration, or disclosure.

• Your payment information is securely processed by third-party processors. We do not store your credit card details on our local systems.

4. Third-Party Sharing

We do not share your personal information with third parties, except as necessary to provide our services (e.g., sharing data with our secure booking and payment processors).

• We may disclose your information if legally required to do so, or if necessary to protect our company's rights and safety.

5. Your Rights

You have the right to access, correct, or request the deletion of the personal information we hold about you. Please contact us if you wish to exercise these rights or have any privacy concerns.

6. Policy Updates

We may update this privacy policy periodically. Any changes will be posted on our website, and your continued use of our services constitutes acceptance of the updated policy.

By scheduling a service with us, you agree to these Service Policies and the terms of this Privacy Policy.